Returns policy

Products can be returned by the purchaser in accordance with the following conditions:
In compliance with current regulations, you can return any item purchased in Perfumería Urbieta within 14 days from receipt of the order. Any item may be returned provided it has its original sealed packaging and is in perfect condition and unused. Shipping costs to return products must be borne by the purchaser.

If any products included in your order are defective or damaged, Perfumería Urbieta will exchange the defective product or refund the purchase price and shipping, once the defect or damage verified.

To return an item, please:

1. Use the original packaging for returning the product.
2. Attach a copy of the invoice.
3. Send the package to the following address:

Perfumería Urbieta
Calle Urbieta 14
20006 San Sebastián
(Basque Country-Spain)

Any risks associated with returning the product is the responsibility of the purchaser
Failure to comply with the procedure described above and the specified period, will result in the purchaser being unable to make any claims for breach or default of the goods that have been delivered in perfect order.